Relief Duty Manager
- Location: Bath
- Salary: £13.51 per hour
Who we are:
YMCA Brunel Group is an independent, locally governed and managed charity operating in Mendip, Bath, Bristol, Wiltshire and South Somerset. We are part of the international YMCA movement and operate as a social enterprise, with hostel income helping to support our wider charitable work and community programmes. Our mission is to create supportive, inclusive and energising communities, where people can truly belong, contribute and thrive.
A commercial, city-based hostel welcoming guests from the general public, including tourists, workers, gig-goers, families and small groups, where a warm, value-led staff culture are supported, to deliver great service and contribute ideas for improvement.
Key Responsibilities
Guest experience and front-of-house
- Create a warm, welcoming and inclusive atmosphere for all guests from arrival to check‑out.
- Act as the main point of contact for guest queries, feedback and complaints, resolving issues promptly and professionally.
- Coordinate front desk and housekeeping to keep rooms and communal areas clean, presentable and ready for the next guests.
- Support group bookings on shift, ensuring arrival, departure and stay requirements are met.
Operations, safety and compliance
- Take operational responsibility for the building during your allocated shifts, acting as the responsible person for health and safety.
- Ensure fire safety procedures, emergency protocols and safeguarding standards are followed at all times.
- Carry out routine safety checks, including scheduled fire alarm tests, building walkarounds and accurate incident logging.
- Record and report incidents, near misses and maintenance issues promptly, and liaise with on‑call contractors or suppliers where required.
People Leadership on shift
- Supervise staff on shift, ensuring the right staffing levels, clear task allocation and effective communication.
- Provide clear direction and day‑to‑day support, addressing performance or conduct concerns in a fair and timely way.
- Support the induction and ongoing development of new or less experienced staff.
- Promote a positive, respectful and inclusive working environment in line with YMCA Brunel Group values.
Commercial focus and systems
- Operate booking, payment and POS systems accurately and in line with procedures.
- Maximise occupancy and revenue during shifts through effective room management and appropriate upselling.
- Ensure all bookings and shift reporting are completed accurately and on time.
- Support stock control for consumables and amenities, protect YMCA assets and follow loss‑prevention procedures.
- Monitor the building condition and ensure contractors follow site rules, safeguarding and health and safety expectations.
Please note: This job description outlines the main responsibilities in your role. The organisation is continually evolving and you may occasionally be asked to undertake other duties in line with the needs of the department. Flexibility is essential and helps us improve and drive positive change.
What skills will the successful candidate need?
Background and experience
- Experience in hospitality or customer service, or transferable experience where you have worked directly with the public in a busy environment.
- Confidence working in a guest‑facing role with a wide range of people and situations.
- Experience taking responsibility during a shift, staying calm under pressure and making sound decisions when issues arise.
Skills and behaviours
- Strong customer service skills with a friendly, professional approach.
- Clear communication skills, able to give direction and feedback to colleagues.
- Good organisational skills and attention to detail when using systems and completing paperwork.
- Flexible, proactive and willing to take on different tasks to ensure an excellent experience for our guests.
Location
YMCA Hostel, International House, Broad Street, Bath
Contract Type
Relief – Zero Hour Contact, with the possibility of becoming permanent for the right person
Hours
As required
Pay
£13.51 per hour Plus enhancement for night shift
Please find the job description and personal specifications for this position as follows: Relief Duty Manager Job Description.
YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
*YMCA Brunel Group is no longer able to offer employment sponsorship.