Complaints, Comments and Feedback

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If you would like to make a compliment, complaint or simply comment on our service then please either complete our complaint form and we will get in touch with you; or for compliments and comments please email feedback@ymca-bg.org we would appreciate your feedback!

Complaints

YMCA Brunel Group aims to provide the highest standards of service to all users. However, we appreciate that, from time to time, things may wrong and complaints need to be made. Please complete this form to raise your concern or issue with us.

Our ‘Making a Complaint’ leaflet and form describes how complaints can be made and also sets out how the Association will handle the complaints process.

Complaints Policy

For more information about how we handle complaints and feedback, read our full Complaints Policy here.

Supported Housing

For more information on how to make a complaint if you live in our supported housing, there are details in your welcome pack and you can also refer to this leaflet.

We are registered with the Housing Ombudsman Service. If you live with us, you can contact the Housing Ombudsman Service who can offer support to residents making a complaint and considers complaints that have exhausted our complaints procedure. As a registered landlord, we have to comply with the Housing Ombudsman Complaint Handling Code which can be found here.

We have completed a self-assessment form which demonstrates our compliance with the code, which you can find here

Whether you are making a complaint or providing feedback, we always endeavour to ensure your voice is heard.