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Duty Manager
- Location: Bath
- Salary: £12.60 per hour
Who we are
YMCA Brunel Group is an independent, locally governed and managed charity operating in Mendip, Bath, Bristol, Wiltshire and South Somerset. We are part of the international YMCA movement. Our mission is to create supportive, inclusive and energising communities, where people can truly belong, contribute and thrive.
Our activities include:
Accommodation for over 700 people every year who are at risk of being homeless, who are on low incomes, experience barriers to work, or young people in need of high levels of support, who have often experienced trauma and difficult times in their lives. We don’t just provide a bed, we support people holistically and continually seek to help our residents gain the training, skills and confidence to lead independent lives.
A Health & Wellbeing centre in Bath, a community facility with a fully kitted out gym, functional fitness areas and extensive class programme.
Two commercial hostels in Bath and Bristol which help us cover our central costs.
Twelve youth clubs for young people aged 10-19, including 4 young carers groups, providing a space where they can have dedicated time to talk to trusted youth workers, access relevant information about issues that concern them, and develop their social networks.
Eight Ofsted registered Nurseries, providing spaces for up to 360 children where they are given opportunities and experiences that will set them up for their educational journeys and prepare them for their lives ahead.
What does the job entail?
Working as part of a team to create a warming and welcoming atmosphere for the hostel guests, ensuring a safe and compliant facility that exceeds customer expectations.
What skills will the successful candidate need?
We are interested in speaking with candidates who come from a hospitality or customer service background or who can demonstrate transferable skills, who relish the opportunity to work for a charity running a social enterprise initiative hostel to raise funds to help meet our charitable aims and objectives. The individual values quality and is able to demonstrate their ability at delivering high standards in order to meet the YMCA Brunel Group strategic plan. This role would suit someone who is willing to be flexible and take on tasks as necessary to ensure an excellent customer experience for all our guests.
Duties and Responsibilities:
- Creating a harmonious, welcoming and relaxing atmosphere in the hostel and communal spaces, including cleaning, tidying and ensuring the building is at its best at all times
- Dealing with reservations, enquiries and meeting room bookings, in person, online and our booking systems.
- Working closely with the Hostel Manager / Director and other staff to safeguard the wellbeing of our guests and make their stay as comfortable as possible.
- Managing our online booking system, replying to emails and general administration.
- Providing information on local attractions and events.
- Contributing to a warm, friendly, welcoming atmosphere and a sense of community amongst guests, residents and colleagues.
- Responsible for the safety of the hostel and our guests.
- Practical tasks to ensure that the hostel is kept clean and safe, paying special attention to the communal areas and undertaking room checks before guest arrivals.
- Liaising with the housekeeping and maintenance team and other Duty Manager’s to report any maintenance tasks that need carrying out.
- Manage challenging and inappropriate behaviour in accordance with our hostel policy.
- Delivering and setting up rooms and catering for meetings and events in the hostel.
- Carry out regular checks of the building, following lone working and health and safety procedures.
- Other administrative tasks which may include banking.
- Ensure the department complies with all health & safety and hygiene statutory regulations and those records are maintained up to date.
- Comfortable lone working at night.
- Any other duties that may be reasonably required by the organization
Please note: This job description outlines the main duties within your role; however, our organisation is continually evolving and management may ask you to undertake other duties outside of this job description and in line with the needs of the department at the time. Your flexibility in this post is therefore essential as this helps us to improve and drive positive change.
What we offer
- Enhanced annual leave and sickness pay allowance
- Paid compassionate and emergency dependant leave
- 25 days holiday+ public bank holidays
- Access to an employee discount portal with Reward Gateway
- Access to an Employee Assistance programme with Health Assured
- Cycle to work
- 20% discount off the cost of our childcare settings in Wiltshire
- All staff get a fully inclusive membership on our health and wellbeing centre in Bath for the heavily discounted price of £15/ month
- A corporate discount for our staff at Fusion Lifestyle who have gyms in the Mendip and South Somerset area at £38 rather than £48/month
- Access to online gym classes for free
- Staff events and a staff intranet where stories, news and updates are shared across the department.
- YMCA Brunel Group is an inclusive organisation and the post requires a shared commitment to equality and diversity.
Location
Bath- International House
Hours
15 hours per week, this will include- Mornings, evenings, nights and weekends would need to be worked in a rota pattern.
Contract type
Part time permanent role, includes a 6-month probationary period.
Rate of Pay
£12.60ph
Please find the job description and personal specifications for this position as follows: Duty Manager Job Description.
YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.