Job Purpose

Working as part of a team to create a warming and welcoming atmosphere for the hostel guests and young residents.

Duties and Responsibilities:

  • Creating a harmonious, welcoming and relaxing atmosphere in the hostel and communal spaces.
  • Dealing with reservations, enquiries and meeting room bookings.
  • Working closely with the Hostel Manager to safeguard the wellbeing of our guests and make their stay as comfortable as possible.
  • Managing our online booking system, replying to emails and general administration.
  • Providing information on local attractions and events.
  • Contributing to a warm, friendly atmosphere and a sense of community amongst guests, residents and colleagues.
  • Effectively balance the needs of our commercial guests and the young people needing housing support.
  • Responsible for the safety of the hostel, our guests and residents.
  • Practical tasks to ensure that the hostel is kept clean and safe, paying special attention to the​ communal areas.
  • Liaising with the housekeeping and maintenance team and other Duty Manager’s to report any maintenance tasks that need carrying out.
  • Working closely with our restaurant team and assisting with the restaurant when needed.
  • Manage challenging and inappropriate behaviour in accordance with our hostel policy.
  • Delivering and setting up catering for meetings and events in the hostel.
  • Carry out regular checks of the building, following lone working and health and safety procedures.
  • Other administrative tasks which may include banking.
  • Ensure the department complies with all health & safety and hygiene statutory regulations and that records are maintained up to date.
  • Any other duties that may be reasonably required by the organization
  • Comfortable lone working at night.

​Please note: This job description outlines the main duties within your role; however our organisation is continually evolving and management may ask you to undertake other duties outside of this job description and in line with the needs of the department at the time.  Your flexibility in this post is therefore essential as this helps us to improve and drive positive change.

Working hours

30 hours per week on a rolling rota over 7 days; Additional shifts could be available during afternoons and evenings. Overtime and holiday cover are also available.


£11 per hour for shifts worked between 8.00 am – 10.00 pm

£12 per hour for shifts worked between 10.00 pm – 8.00 am

Location of work

Bath city centre

What we offer!

  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
  • 25 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Free health and wellbeing advice via a 24/7.
  • YMCA employee advantages

Please contact: Maggie King for an informal chat on 01225 325905 or email to request an application form.


HR line

YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


These core values were developed by our staff and trustees and they are at the core of what we do and how we behave. We know that our staff are at the heart of all our work and we are constantly working at ways to develop and nurture our employees. Some current ways we do this include:

  • Staff get a fully inclusive membership of our health & wellbeing centre in Bath for the heavily discounted price of £15/month
  • We offer a weekly wind down yoga and guided meditation class that is free to all staff
  • We offer ways to upskill in different areas such as social media, fundraising, relationship building and health, safety & compliance
  • Mentoring, coaching and secondment schemes – to support staff new in post and those seeking development and new opportunities.
  • To meet and attend national YMCA events as well as access to other YMCA networks either geographically or role driven.

Other employee benefits include:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave
  • Free health & wellbeing advice via a 24/7 support line
  • YMCA employee advantages such as access to national YMCA discounts

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