Who we are?

Our hostel in the city centre of Bath has 200 beds which are normally used for school groups, sporting teams and backpackers. We also accommodate referrals from different agencies in Bath and surrounding areas, which stay at the YMCA for several weeks before going onto more permanent accommodation.

We are looking for a duty manager to work on our reception and join our friendly team.

What does the job entail?

  • Creating a harmonious, welcoming and relaxing atmosphere in the hostel and communal spaces.
  • To deliver exceptional customer services to customers entering the building.
  • Engaging with guests and residents- building rapport and relationships which encourage guests to visit us again and again.
  • Dealing with reservations, enquiries and meeting room bookings.
  • Ensuring paperwork for bookings, arrivals and departures are correct and up to date.
  • Working closely with the team to safeguard the wellbeing of our residents.
  • Continually seek areas to improve the service delivered to customers.
  • Managing our online booking system, replying to emails and general administration in prompt, professional manner.
  • Build a good relationship with our long-term residents
  • Ensure cleaning standards are kept to the highest.

Must be confident to work alone at time.

Working with a small team of duty managers/receptionist/housekeeping and maintenance.

What we offer

  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
  • 25 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Free health and wellbeing advice via a 24/7.
  • YMCA employee advantages

YMCA Brunel Group is an inclusive organisation and the post requires a shared commitment to equality and diversity.

Location

Bath city centre

Contract type and working hours

25 hours per week – overtime available.

Salary:

£15,327 per annum

Contact details

Please contact; Maggie King for an informal chat on 01225 325905 or email maggieking@ymca-bg.org to request an application form.

HR line

YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

HR line

OUR CORE VALUES

These core values were developed by our staff and trustees and they are at the core of what we do and how we behave. We know that our staff are at the heart of all our work and we are constantly working at ways to develop and nurture our employees. Some current ways we do this include:

  • Staff get a fully inclusive membership of our health & wellbeing centre in Bath for the heavily discounted price of £15/month
  • We offer a weekly wind down yoga and guided meditation class that is free to all staff
  • We offer ways to upskill in different areas such as social media, fundraising, relationship building and health, safety & compliance
  • Mentoring, coaching and secondment schemes – to support staff new in post and those seeking development and new opportunities.
  • To meet and attend national YMCA events as well as access to other YMCA networks either geographically or role driven.

Other employee benefits include:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave
  • Free health & wellbeing advice via a 24/7 support line
  • YMCA employee advantages such as access to national YMCA discounts

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